At ZFW LTD (or “Translated With Love”, as we prefer to be known),
we are committed to maintaining the trust and confidence of visitors to our
website. In this Privacy Policy you’ll find information on how we treat
the data that we collect from visitors, in relation to your use of our website
and any products or services we supply to you.
If you require any further information you can contact the Data Protection Officer
at zfw@translatedwithlove.com
1. Definitions and interpretation
In this Policy, the following terms shall have the following meanings:
• “Content” means any text, graphics, images, audio, video,
software, data compilations and any other form of information capable of being
stored in a computer that appears on the website;
• “Cookie” means a small text file placed on your computer
by ZFW Limited when you visit certain parts of this Web Site. This allows us
to identify recurring visitors and to analyse their browsing habits within the
Web Site. Further details are contained in Clause 5;
• “Data” means collectively all information that you submit
to ZFW. This includes, but is not limited to, Account details and information
submitted using any of our Services or Systems;
• “Personal Data” means data relating to a living individual
who can be identified from that data (or from that data and other information
in our possession). Personal data can be factual (for example, a name, address
or date of birth) or it can be an opinion about that person, their actions and
behaviour;
• “Translated With Love”, “ZFW LTD “we”,
“us, “our” means ZFW LTD of 20-22 Wenlock Road, London, N1
7GU;
• “Service” means collectively any online facilities, tools,
services or information that Translated With Love makes available through the
Web Site either now or in the future;
• “Products” means products and services supplied by Translated
With Love;
• “System” means any online communications infrastructure
that ZFW Limited makes available through the Web Site either now or in the future.
This includes, but is not limited to, web-based email, message boards, live
chat facilities and email links;
• “User” / “Users” means any third party that
accesses the Web Site and is not employed by ZFW Limited and acting in the course
of their employment; and
• “Web site” means any of the following domains https://translatedwithlove.com
and any sub-domains of those sites (eg. example.translatedwithlove.com) unless
expressly excluded by their own Terms & Conditions.
2. Types of data we collect and why
2.1 Personal Information. This includes any information that may be used to
identify you. Generally, you can browse the website without giving us any personal
information. However, when registering up for an account or completing a purchase,
any of the following data may be collected:
• Name
• Surname
• Contact information such as email address and telephone number/s
• Demographic information such as postcode, preferences and interests
We collect this information for a couple of reasons; to send email reminders
or updates for services you have or to contact you, to collect payment for services
or products due, to contact you if we need to obtain additional information
or to check our records are right.
2.2 Automatic, statistical data. We use third party services, including Google
Analytics, to collect standard internet log information that help us analyse
traffic to the website and understand visitor behaviour and needs to make continuous
improvements to the site and your user experience. This information includes:
• IP address
• Web browser type and version
• Operating system
• A list of URLs starting with a referring site, your activity on this
website, and the site you exit to
• Cookie information (see clause 5 below)
We only collect anonymous statistics, which are processed in a way that does
not allow for anyone to be identified. You can find out more about our Cookie
Policy in clause 5 below.
2.3 Any personal data you submit will be retained by ZFW LTD for as long as
you use the services or systems provided on the website. Data that you submit
through any communications system that we may provide may be retained for a
longer period.
2.4 Unless we are obliged or permitted by law to do so, and subject to clause
3 below, your data will not be disclosed to third parties. This does not include
our affiliates and/or other companies within our group where you have specifically
asked for contact to be made. We do not rent, trade or sell email lists with
other organisations and businesses.
3. Third Party Websites and Services
3.1 ZFW LTD may, from time to time, employ the services of other parties to
deal with matters including, but not limited to:
• Payment handling
• Delivery of purchased items
• Search engine facilities
• Advertising and marketing
• Customer feedback
3.2 The providers of such services do not have access to certain personal data
provided by users of the website. The providers only have access to data that
is necessary and relevant.
3.3 ZFW LTD have carried our GDPR due diligence with all of our partners to
ensure they are compliant.
4. Access to your data
4.1 Wherever you are required to submit data, you will be given options to restrict
our use of that data, including for direct marketing purposes or sharing with
third parties.
4.2 You may also restrict your internet browser’s use of Cookies. See
clause 5 below for more information.
4.3 You may access your Account at any time to view or amend the data, and you
may also need to update your data if your circumstances change. Additional data
related to your marketing preferences may also be stored; you can change this
at any time.
4.4 You have the right to ask for access to the personal data that we hold.
Please email your request to zfw@translatedwithlove.com.
5. Services
5.1 Third-party companies we work with to provide our services and products
to you and to run our business.
• Agents, business partners, suppliers, sub-contractors and advisers
• Someone linked with you or your business’s product or service.
• Other financial services companies (for example, without limitation),
to help prevent, detect and prosecute unlawful acts, money laundering or fraudulent
behaviour)
• Accountants (if you have one and have provided your consent to us sharing
your information with them)
• Companies you ask us to share your data with
5.2 General business
Third-party companies we use to help grow and improve our business.
• Companies we have a joint venture or agreement to co-operate with
• Organisations that introduce you to us
• Market researchers
• Advisers who help us to come up with new ways of doing business.
• Advertisers and technology providers that you use (such as third-party
websites you visit, social networks, and providers of apps and smart devices)
5.3 Sharing anonymised data
In addition to the data sharing listed above, we may share or sell some data
to other companies outside ZFW LTD, but only when it is converted so that no-one’s
identity can be known or found out and is no longer considered to be personal
information under the law (it is anonymised).
6. How long we keep your personal information
We will keep your personal information as long as you are a customer of Translated
With Love.
We may keep your personal information for up to 10 years after you stop being
a customer.
The reasons we may do this are:
To respond to a question or complaint, or to show whether we gave you fair treatment
To study customer data as part of our own research
To comply with legal rules that apply to us about keeping records.
Last Updated: 02 February 2023
Cookies (English)
1. Cookies
1.1 ZFW LTD may use ‘Cookies’ to receive and store certain details
whenever a user interacts with us.
1.2 A ‘Cookie’ is a small text file that is stored by the browser
on your computer, tablet or mobile phone. Websites are able to read and write
these files, allowing them store things such as personalisation details or user
preferences. By providing this “memory” for the website, they enable
it to recognise a user and respond appropriately. Each web domain can only access
Cookies stored by that specific web domain, meaning that only the ZFW LTD servers
can access the Cookies set by the translatedwithlove domain.
1.3 When visiting a page on the website the following cookies may be created
or updated:
1.3.1 Anonymous analytics cookies: Our web analytics software uses this cookie
to compile anonymous usage statistics (eg. number of visitors, which pages are
visited most etc.). We use this information to measure how well the website
is doing and to look for ways to improve your experience.
1.3.2 Third party social cookies: A cookie may be generated on some pages of
the website, notably our blog, when a user interacts with the embedded social
sharing buttons (eg. Likes, Tweets or 1s a post). These cookies are created
by the third party social sites and are used to record the action you’ve
taken, such as Liking a page.
1.3.3 Third party advertising cookies: A third party cookie is generated when
a user visits the website. We use the cookie to display advertisements for our
products and services when the user is surfing the internet. The cookie expires
after a period of 30 days.
1.4 You can choose to enable or disable Cookies in your web browser. By default,
your browser will accept Cookies but this can be altered. For further details
on how to do this, please consult the help menu in your browser or the instructions
at the bottom of this page.
2. General Information
2.1 Legal basis for processing Personal Data
Translated With Love is the data controller of your Personal Data.
Our legal basis for collecting and using the Personal Data described above will
depend on the Personal Data concerned and the specific context in which we collect
it. However, we will normally collect Personal Data only where we have your
consent to do so, where we need the Personal Data to perform a contract with
you, or where the processing is in our legitimate interests and not overridden
by your data protection interests or fundamental rights and freedoms. In some
cases, we may also have a legal obligation to collect Personal Data from you.
If we ask you to provide Personal Data to comply with a legal requirement or
to perform a contract with you, we will make this clear at the relevant time
and advise you whether the provision of your Personal Data is mandatory or not
(as well as the possible consequences if you do not provide your Personal Data).
Similarly, if we collect and use your Personal Data in reliance on our legitimate
interests (or those of a third party), we will make clear to you at the relevant
time what those legitimate interests are.
3. Data Security
Data security is of great importance to Translated With Love’s. To protect
your data, we have taken care to put in place suitable physical, electronic
and managerial procedures in order to safeguard and secure any data collected
online. For more information please read our data security policy found here.
4. Data Retention
4.1 We will only retain your Personal Data for as long as necessary to fulfil
the purposes we collected it for, including satisfying any legal, accounting,
or reporting requirements.
4.2 Retention periods vary depending on the type of Personal Data. However,
we are legally required to keep basic information about our customers (including
contact, identity, financial and transaction data) for six years after they
cease being customers, for tax purposes.
4.3 We may also anonymise your personal data (so that it can no longer be associated
with you) for research or statistical purposes. We can use anonymised information
indefinitely without further notice to you.
5. Changes of business ownership and control
5.1 ZFW LTD may, from time to time, expand or reduce its business and this may
involve the sale of certain divisions or the transfer of control of certain
divisions to other parties. Data provided by users will, where it is relevant
to any division so transferred, be transferred along with that division and
the new owner or newly controlling party will, under the terms of this Policy,
be permitted to use the Data for the purposes for which it was supplied by you.
5.2 In the event that any data submitted by users will be transferred in such
a manner, you will not be contacted in advance and informed of the changes.
When contacted you will not be given the choice to have your Data deleted or
withheld from the new owner or controller (this does not affect your statutory
rights).
6. Changes to this policy
6.1 We may update this Privacy Policy from time to time, without notice, as
we deem necessary to keep it relevant or where we may be required to update
it by law. The most up to date Privacy Policy will be immediately posted on
the website.
6.2 If you have any questions or concerns about our collection, use or disclosure
of your personal information, please get in touch via privacy @ translatedwithlove.com
and we’ll be happy to help with your query.
7. Can I opt-out?
Yes, with the exception of those cookies that are necessary to provide you with
our Services. Your web browser may allow you to manage your cookie preferences,
including to delete and disable Stripe cookies. You can take a look at the help
section of your web browser or follow the links below to understand your options.
If you choose to disable cookies, some features of our Site or Services may
not operate as intended.
Chrome: https://support.google.com/chrome/answer/95647?hl=en
Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-
explorer-delete-manage-cookies
Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
Opera: https://help.opera.com/en/latest/web-preferences/#cookies
Last Updated: 02 February 2023